Privacy Policy

This Privacy Policy explains in detail the types of personal data we may collect about you. It also explains how we will store and handle your data, and keep it safe.

Who we are

Plextek Services Limited, registered office: The Plextek Building, London Road, Great Chesterford, Saffron Walden, UK, CB10 1NY. We are an independent electronics design consultancy.

The information we collect and process about you

We collect personal data:

    When you use our website
    When you download whitepapers from our website
    When you engage with us using social media
    When you contact us directly
    When entering into a contract on behalf of your business
    Through publicly available sources e.g. LinkedIn or websites


We also collect the following information:

    Name, email address, job title, company and telephone numbers
    IP addresses
    Information gathered by the use of cookies (please see our cookies policy at www.plextek.com/cookie-policy)
    Details of your visits to our websites and which sites you came from to ours
    Correspondence and conversations you have had with us


We will only use your personal data when the law allows us to, in the following circumstances:

    Where we need to perform the contract we are about to enter into or have entered into with the business you represent
    Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
    Where we need to comply with a legal or regulatory obligation
    Where we have gained consent from you for marketing purposes

How we share and store your data

All personal data we collect and process is stored on our secure servers, PCs and connected devices. We also store personal data on an external 3rd party Client Relationship Management (CRM) tool which uses a cloud based server hosted in the European Economic Area (EEA) to store data.

We subcontract our legal, HR and accounting services to Plextek Ltd. If the business you represent enters into a contract with us, we will share your details with Plextek Ltd, who will process your details, to perform our subcontracted services.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner’s Office of a breach where we are legally required to do so.

International data transfers and security

We will only transfer your data outside the EEA (including approved countries allowed within the data protection legislation) with your permission, unless it is required for legal purposes.

How long we hold your information

We will retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your rights

You can make a formal request for information we hold about you. We will provide you with a copy of this information and the reasons it is being processed.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We will then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

What happens if you don’t provide your information?

Where we need to collect personal data by law, or under the terms of a contract we have with the business you represent, and there is a failure to provide that data when requested, we may not be able to perform the contract.

Concerns and complaints

If you have any concerns or complaints relating to this policy, its subject matter, or the manner in which we collect, control and/or process your personal information, please let us know by sending an email to our Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice.

Details of our DPO are:

Name & title: Ian Murphy, Director
Email address: hello@plextek.com
Postal address: The Plextek Building, London Road, Great Chesterford, CB10 1NY
Telephone number: 01799533200

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

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